<![CDATA[Learning Technology Solutions: talent_showcase]]> http://TALENT.LEARNING-TECHNOLOGY-SOLUTIONS.COM/ en-us <![CDATA[Instructional Designer]]> Instructional Designer

Highly-proficient instructional designer and technical writer that designs and develops project deliverables for comprehensive training curriculums utilizing ADDIE, adult learning theory and various software/ rapid authoring tools (e.g. Articulate Storyline, Captivate, Photoshop, Illustrator, Audition, Camtasia, WalkMe etc.).

Last 3 Projects

  • Instructional Designer - Designs curriculum and training programs that facilitate performance development, increasing participants' skills, productivity and work quality that supports the achievement of specific business goals and operational objectives for transportation, engineering, and/or signal organizations within BNSF. Highly-proficient and utilizes various software and authoring tools such as: Articulate Storyline, Captivate, uPerform, Articulate Studio, SnagIt, Photoshop, MS Office Suite, Publisher, Adobe Acrobat, Adobe Production Studio, InDesign, Audition, InfoPath, Camtasia, Thinking Worlds, Flash Professional, Action Script 3, Illustrator, etc.
  • Instructional Designer - Performed strategic analysis and lead course development in gas and electric companies Developed and implemented measurement standards to evaluate the effectiveness of programs and transfer of skills to the job Designed and implement a wide variety of learning solutions and activities that align to the strategic direction of the company and training function. Designed learning solutions utilizing multiple modalities (ILT, eLearning, mobile learning, micro learning, performance support, virtual training, and more as appropriate).
  • Curriculum Manager - Assumed Senior ID role and responsibilities for Gas Measurement Technician training and curriculum development (completed task analyses, reviewed ID deliverables, attended all client meetings, and oversaw the entire development process for each course in the Gas Measurement curriculum). Performed task analysis for various courses in Gas Measurement curriculum. Managed and performed all activities required for curriculum development, per production schedule, and course implementation for Measurement Training Session
Wed, 16 Sep 2020 00:00:00 EDT SOFTWARE SKILLS

  • Articulate Storyline
  • Articulate Studio
  • Captivate
  • UPK User Productivity Kit
  • Adobe Presenter
  • Adobe Creative Suite (e.g. Photoshop, Audition, Premiere, etc.)
  • Atlassian JIRA &Confluence Platform
  • Camtasia
  • SnagIt
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<![CDATA[Sr. Instructional Designer (Part Time)]]> Sr. Instructional Designer (Part Time)

Industry leading Instructional Design and eLearning expert with numerous awards, certifications and International ATD presentations. Only available for a max of 30 Hrs per week - but these 30 hours produce outputs greater than most full time consultants. Quite possibly one the top 3 Lectora experts in the country.

Last 3 Projects

  • eLearning Developer, Freelance -  Storyboard, Design, and Develop online training for clients of ExecuTrain in both Lectora and Captivate. 
  • Corporate Trainer  - Develop, plan, and facilitate formal training programs delivered in-house and client-site. Design and author online training courses using Lectora Professional Publishing Suite. Teach eLearning workshops at American Society for Trainers and Developers (ASTD) and other professional conferences. Develop and deliver product demonstrations used by sales teams.
  • Director of Training and Documentation - Manage training department, including trainer scheduling and development. Develop, plan, and facilitate formal training programs delivered in-house, client site, and online. Test beta versions of new programs and updates of current programs. Write user manuals and support documentation for the Trivantis family of products. Project Leader for software localization. Quality Assess the development team’s production, including course content and functionality.
Wed, 16 Sep 2020 00:00:00 EDT SKILLS

  • ATD Conference Presentations -  Feb. 2004 ASTD TechKnowledge®- Anaheim, CA - Mar. 2004  Training2004 (Elliott Masie)- Atlanta, GA - May 2004 ASTD International Washington D.C. - Feb. 2005 – ASTD TechKnowledge®- Las Vegas, NV - Apr. 2005 – Lectora Users Conference- Orlando, FL - Jan. 2006 – ASTD TechKnowledge®- Denver, CO - May 2006 – ASTD International- Dallas, TX - Feb. 2007 – ASTD TechKnowledge®- Las Vegas, NV - Apr. 2007 Lectora Users Conference Las Vegas, NV
  • eLearning & CBT (Computer Based Training) subject matter expert
  • AICC, SCORM subject matter expert with additional knowledge of LMS and LCMS integration
  • Working knowledge of handicap accessibility laws-Section 508 regarding software compliance
  • Tools - Web-ex® - Lectora Inspire® - Camtasia  - Captivate - SnagIt - Adobe CC 
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<![CDATA[Instructional Designer]]> Instructional Designer

An Instructional Designer and User Experience Developer with Project Management experience. Over 5 years of experience developing engaging user experiences and learner-centric materials to provide learners a meaningful experience. Background encompasses expertise in creating, designing, developing, and implementing eLearning. Specializes in animation, game-based learning, and mobile deployment.

Last 3 Projects

  • Instructional Design & eLearning Developer - Designed educational materials for an IT support team and corporate end users. Synchronized e-learning content with audio files and video. Designed the user experience for eLearning modules used for IT support center. Created & designed eLearning modules using Articulate Storyline.
  • Instructional Designer - Created & designed eLearning modules using Articulate Storyline & Adobe CS. Collaborated with staff & subject matter experts over media & technology choices. Designed educational programming for diverse audiences.
  • Elearning Production Specialist - Created animated simulation eLearning modules using Articulate Storyline for real estate clients.  Synchronized e-learning content with audio files.
Wed, 16 Sep 2020 00:00:00 EDT SKILLS

  • Authoring Tools - Articulate Storyline - Adobe CS - Camtasia 
  • Graphics - Axure Sketch - Visio - Audio/Video Editing - Motion graphics
  • Instructional Design - User Research - Usability Testing - Wireframing - Prototyping - Accessibility
  • Development - HTML/CSS - SASS - JavaScript - jQuery - JSCreate 
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<![CDATA[Sr. Instructional Designer]]> Sr. Instructional Designer

Experienced Training Manager and Senior Instructional Designer with 23 years of experience managing, designing, developing, and delivering eLearning, virtual and instructor-led classroom training content. Specific industry experience includes: Retail, Transportation, Manufacturing, Information Technology, Consumer Products, Public Sector, Pharmaceuticals, Banking, Educational Services.

Last 3 Projects

  • Sr. Instructional Designer - Evaluated, selected and managed accelerated training development tools for documentation of systems and processes. Trained and coached subject matter experts (SMEs) on authoring and administration functions of each tool for ongoing sustainability and upgrading of content. Established training documentation standards specific to individual projects and systems to ensure consistency of content development. Hired and supervised entry level and senior level trainers and content developers as required for major systems implementation and special projects.
  • L&D Consultant - Successfully developed and managed an in-house training development team, comprised of 12 part-time college interns, to provide remote customized training development support for client ERP system implementations. The KIMBERLY LYNETTE ROBERTS (513) 464-7564 Page 2 team s structure and training program served as a blueprint for implementing remote training services globally throughout the organization. Authored, organized and facilitated adoption of Super User Network concept and approach for selecting and training SMEs on business process and systems application content development, delivery and end user coaching tasks.
  • Sr. Instructional Designer - Managed the design, development and delivery of training content for multiple ERP system implementations and special projects. Client satisfaction surveys and end user training evaluations were positive and highly rated. Deliverables included: training strategy and plan, audience assessments, system end user role mapping, course outlines, business process concepts, job aids, simulations, quick reference guides, scenario-based exercise data sheets, facilitator and participant guides, and eLearning courseware for multi industries, programs and systems. Managed and coordinated all stages of training event preparation (facilities, instructors, equipment, materials, training schedule and invites) for large scale system implementation programs; tracked, monitored and assessed training completion and comprehension by end user and reported analysis and follow-up recommendations to business leaders
Wed, 16 Sep 2020 00:00:00 EDT SKILLS

  • Instructional Systems Design ADDIE Methodology
  • Classroom and Virtual Instructor-led Training Facilitation
  • eLearning Content Storyboarding, Course Design and Development
  • Instructor-led Training Content Design and Development (Course Presentations, Facilitator Guides, Participant Guides, Coaching Guides, Self-Study Guides, Job Aids, Work Instructions, Quick Reference Guides, Scenario-based System Exercises, Course Content Quizzes and Readiness Assessments)


  • Camtasia 2018 Screen Recording and Video Creation Tool
  • Snagit 2019 Screen Capture Software Articulate 360 Rapid eLearning Training Development Software
  • ANCILE uPerform 4.5.1 (also called SAP Productivity Pak by ANCILE) Administrator and Author
  • SAP Financial Accounting (FI), Controlling (CO), Human Resource Management (HR)
  • Microsoft Dynamics AX 2012 Accounts Receivable, General Ledger, Master Planning, Inventory Management, Warehouse Management, and Enterprise Portal
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<![CDATA[Instructional Designer]]> Instructional Designer

Professional training expert experienced in classroom facilitation, eLearning course development, instructional design, development of SCORM compliant courses and administration of Learning Management Systems. Results-oriented, self-directed and client focused.

Last 3 Projects

  • Instructional Designer - Developing and administering an internal training program for the E2 Shop ERP Manufacturing System. Creating storyboards for the Purchasing section of E2 Shop including Purchase Orders, Receiving, Requests For Quotations, Vendor Analysis, and Vendor Returns. Updating the Help Files for E2 Shop.
  • Instructional Designer - Consulting at Johnson & Johnson Ethicon Endo-Surgery providing services for Global Education Solutions for their SUMMIT (Cornerstone) Enterprise Learning Management System (ELMS). Administrative and end user support of ELMS. ELMS systems support and systems strategy support to provide optimal learning management platform performance to support learning and to optimize business operations.
  • L&D Consultant - Development and Instructional Design of eLearning on-demand solutions for training using Articulate Storyline 360, Photoshop and SnagIt for the Jenzabar JX product line (Advancement) Work with Account Management team and customers to plan and develop training plans, ensure documentation is current and relevant. Schedule and coordinate JAM (Jenzabar Annual Meeting) Preconference Sessions. Schedule and coordinate WebEx training sessions and monthly reporting/billing. Answer client questions via phone and emails.
Wed, 16 Sep 2020 00:00:00 EDT SKILLS

  • Software - Articulate Storyline 360, Captivate, Lectora, Flash, Epic, Photoshop, Acrobat Professional, Snagit, Excel, Word, PowerPoint, Access, WebEx, and NetMeeting

  • Languages - ActionScript 3, HTML, XML, some JavaScript, CSS and MySQL

  • Certifications - Training Needs Analysis Workshop, Training the Trainer - Fred Pryor, Train the Trainer - Sarcom, Facilitative Leadership, How To Write User Manuals: A Technical Writing Workshop, Quality Green Belt Achievement Award - Green Belt Phase One and Two (Six Sigma), A+ Certification, Completed CIW - Certified Internet Webmaster classes - E-Commerce Professional Series, Site Designer Series, Foundation Series/I-Net+

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<![CDATA[Sr. Instructional Designer]]> Sr. Instructional Designer

Seasoned learning and development professional with global experience desiring a challenging position that optimizes my professional instructional design skills, project management capabilities, and innovative business strategic collaborations to achieve a rewarding partnership. A demonstrated history of working in the hospital & health care industry. Skilled in Captivate, Learning Management, Training Delivery, Management, and Needs Analysis. Strong education professional with a MBA focused in Global Management from University of Phoenix. 

Last 3 Projects

  • Instructional Design / Technical Writing Consultant - Implemented standard instructional design template. Designed and developed a new product training, also assisted in designing materials that range from technical documents and new hire training to micro-learning.  Developed modules using Captivate 09, Articulate Storyline 1 & 2, and Studio 09, instructor and participant materials in Microsoft Office. Technical writing in applications MadCap Flare 12 and Rumba.

  • Instructional Designer - Provided consultative instructional design utilizing a blended learning solutions approach for virtual instructor led and E-learning courses. Designed new hire training curricula by optimizing best practices to implement a full learning program. Developed in Articulate Storyline, Studio, and Microsoft Office. Deployed and maintained course materials on SharePoint, LMS, and department intranet. Managed projects throughout the entire instructional design process through implementation and evaluation.

  • Sr. Instructional Designer - Designed, developed, implemented, and managed internal training support for employee and contractor base of 4000 world-wide, including annual compliance training, professional development courses, HR systems training, and department specific learning. E-learning courses were developed using a variety of tools, including Articulate Studio 09, Articulate Storyline, Captivate, and Camtasia. Managed vendor relationships. Main learning management system (LMS) administrator.

Wed, 16 Sep 2020 00:00:00 EDT SKILLS

  • Authoring Tools - Adobe Suite - Articulate Studio - Camtasia - MadCap Flare 
  • LMS - Cornerstone - SumTotal - SAP
  • Other - SnagIT - Audacity - Microsoft Office - FS Pro
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<![CDATA[Sr. Instructional Designer]]> Sr. Instructional Designer

Solution Focused Instructional Design / Training professional with an active security clearance and several years of experience specializing in: Instructor-Led Training, e-learning, IPPT, content development, applying adult learning theory, facilitation, and program/project management. Excellent communication, sales, problem-solving, and organizational skills, with the capacity to build and foster strong business relationships.

Last 3 Projects

  • Sr Instructional Designer - Work with Primary Training Instructors, Union Labor Force, and Subject Matter Experts to analyze training needs and objectives. Use Instructional System Design principles to analyze, design, develop, implement, and evaluate instructor led / eLearning training needs, materials, and methods. Ensure that materials are designed and developed in accordance with the most current governing documents (Aero Codes) and internal operating procedures. Determine the most appropriate development media and delivery strategies. Add/submit new courses to the LMS Course Catalog, development and execution of Course Control.
  • Sr Instructional Designer - Manage training and development projects from conception to delivery/facilitation. Design eLearning’s, Develop, & Deliver ILT’s, Train-the-Trainers, Soft Skills training, Sales and all back-office departments), Compliance training, Technical Trainings (Salesforce, SAP, etc.), and Cisco WebEx Trainings. Assess & evaluate training effectiveness and update existing material. Consult with key stakeholders, SME’s, project managers, QA, business analyst, and International client’s/Stakeholders through gap analysis meetings to create and deliver various content for training and development needs.

  • Project Lead & Instructional Designer - Project areas: HR policies / procedures / Compliance, Sales Training, Banking Regulations, Operations, Soft Skills, New Hire On-boarding (Interactive IPPT: PDF) instructor led trainings, train-the-trainer, job aids, New Employee Orientation, Desktop Publishing, Customer Service and Processor Representative Curricula and Trainings; Operations Call Center Online Help System; assessments, Project Proposals, quality assurance, and more.

Wed, 16 Sep 2020 00:00:00 EDT SKILLS/TOOLS

  • Articulate Suite, Storyline 2, Adobe Captivate License,  Camtasia

  • Cisco WebEx, , Skype/Lync for Business

  • SharePoint, The Box, SnagIt

  • Success Factors (LMS)

  • ADDIE/SAM Model

  • Microsoft Office Suite, PowerPoint, Mac/PC, 
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<![CDATA[Sr. Instructional Designer]]> Sr. Instructional Designer

An innovative, flexible, and experienced instructional designer. Course planning, creativity, and a strong background in education. Skilled in interviewing subject matter experts to obtain necessary project information. Additionally taught courses using an LMS, and worked with file migration and publishing files to the LMS.

Last 3 Projects

  • Instructional Designer (Remote) - Developed, designed, and renovated courseware for TCF Bank. I performed research to create, assess, and build curriculum to motivate and engage employee learners in a corporate environment. Use of Articulate 360, Rise, PowerPoint, Snagit, and Camtasia to produce a comprehensive, self-paced, new-hire teller training. This included e-learnings, facilitator guides, job aids, scripts, info graphics, audio, and videos. Developed all measurable learning objectives. Use of AGILE process to collaborate with SME s.

  • Instructional Designer - Collaborated with subject matter experts to design and develop e-learnings using Articulate Storyline 2 and Camtasia. Ensure high levels of user engagement when developing e-learnings for the Quality Customer Care department. Work with LMS course migration. Created e-learning modules, activities, exercises, gamification, and assessments for new call center employees. Additional Tools: WebEx, Excel, PowerPoint, SharePoint.

  • Instructional Designer - Designed e-learning content for Neuromodulation group using mainly Articulate Storyline 2. Collaborated with subject matter experts and project manager on content and timelines. Created e-learning course training modules for Neuromodulation, and Calibration and Tools, Promotional Labeling, Product Issue Escalation, and Managing Quality Issues. Content produced included including e-learning, activities, exercises, job aids, facilitator guides, and assessments for learners.

Tue, 15 Sep 2020 00:00:00 EDT SKILLS

  • Advanced user in Articulate Storyline 2, Storyline 360, Rise 360, PowerPoint, Camtasia, Microsoft Office (Word, Excel, PowerPoint, OneNote, SharePoint, Outlook)
  • Experienced in courseware development and design, applying sound adult learning principles (Gagne, Bloom, SAM, and ADDIE)
  • Skilled in collaboration and interviewing subject matter experts and stakeholders regarding needs analysis, content, timelines, and deliverables
  • Veteran instructor highly skilled in defining and creating motivational and effective learning content, objectives, and assessments
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<![CDATA[LMS Admin]]> LMS Admin

Highly knowledgeable and skilled online learning partner with over ten years of eLearning development and deployment experience. Excel in the creation, development and delivery of training courses. Strong expertise in LMS technology, project management, online learning and change management. Critical thinker with communication, problem solving, time and resource management, collaboration, presentation and organizational skills.

  • LMS Implementation Consultant - Provided implementation guidance and strategy for a large learning management system (LMS) migration project. Analyzed current state and provided recommendations based on industry best practices and adult learning theory. Facilitated 12 change management sessions with stakeholders using Webex. Submitted weekly status reports to stakeholders using JIRA. Created custom HTML Bootstrap elements for the homepage based on client needs.
  • Training Consultant - Developed a complete web help system to support over 1,300 screens for a new software system utilizing Adobe RoboHelp. Reported risks and updated progress using JIRA Project Management software. Upgraded 758 web help pages to become ADA compliant by customizing the html-css code.
  • LMS Administrator - Managed the Learning Management system and training for 2,300 employees. Created SCORM compliant online training for New Employee Orientation, Management, and Harassment. Managed the development of six, 45 minute online modules for Lean Management Principles for the office. Facilitated classroom and webinar sessions for new performance review software.
Tue, 15 Sep 2020 00:00:00 EDT SKILLS

  • Managing Learning Management System implementations.
  • LMS Administer for Moodle, Blackboard, Oracle LMS, LearningStudio, and Topyx.
  • Project Manager for completed projects. Previous administrator for JIRA, Wrike, and MavenLink.
  • Manage the course development process from beginning to end.
  • Create excellent online learning using eLearning Authoring Software: Adobe Captivate, Articulate Storyline, PowerPoint, and Adobe RoboHelp. 
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<![CDATA[LMS Admin]]> LMS Admin

Experienced technology management professional with a background in learning technology and data  analytics and with over 20 years of progressive experience scoping, building, testing, implementing  and supporting technology, learning management systems, and learning content management  systems for global audiences.  Experienced with HTML5, CSS, JavaScript, SQL, course authoring tools  and SCORM, AICC, LTI, xAPI/Tin Can, cmi5, and LRS learning standards. 

Last 3 Projects

  • Learning Technology Manager - Managed all aspects of organization’s learning technology infrastructure. Managed various learning/talent/course management systems (LMS) including  NetDimensions Talent Suite, Curatr, Moodle, SCORM Cloud, and Skillsoft Skillport as well as  the Watershed learning record store (LRS). Gathered data (online, blended, and in classroom course usage; learning tool usage; support  services usage; revenue; etc.) from various internal and external stakeholders across the globe. Created real  time analytics dashboards using Power BI and Watershed.
  • Learning Technologist - Provide tool and code support (LMS, LCMS, LRS, xAPI, SCORM, AICC, etc.) to instructional  design teams. Designed new web enabled and other solutions based on consultation with enterprise  instructional design teams. Responsible for program management on internal IDSI team projects.Help implement an Agile development model (Scrum and Kanban) to ensure IDSI aligns with  the rest of the company.
  • Director of Technology - Managed all aspects of IT infrastructure including SaaS systems, internal and external support  systems, vendor relationships, contractors, hardware, and software licenses. Managed all aspects of organization’s learning technology infrastructure. Managed various learning/talent/course management systems (LMS) including  NetDimensions Talent Suite, Curatr, Moodle, SCORM Cloud, and Skillsoft Skillport as well as  the Watershed learning record store (LRS). Managed WordPress hosting for 70+ WordPress multi language sites.
Tue, 15 Sep 2020 00:00:00 EDT SKILLS

  • Learning/Course/Talent Management Platforms:  Xyleme LCMS, NetDimensions Talent Suite  v13, Curatr, SCORM Cloud, Moodle, Skillsoft.
  • Learning Standards:  SCORM, AICC, LTI, xAPI/Tin Can, cmi5, LRS
  • Learning Formats:  online, facilitated, mobile, low bandwidth, offline
  • Instructional Design Tools:  Articulate Storyline/Studio, Easygenerator, QuickLessons
  • Database Platforms:  Microsoft SQL/Azure, MySQL
  • Analytics/Reporting Platforms:  Power BI, Watershed LRS, Google Analytics
  • Project Management Tools:  Trello, ActiveCollab, Microsoft Project 2016, Sprint.ly  
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<![CDATA[LMS Admin]]> LMS Admin

10 years experience as an LMS Administrator with a number of systems including: Saba, SumTotal and Latitude Learning. Provide administration, support, and troubleshooting for the learning management system user community.

Last 3 Projects

  • LMS Admin (Latitude Learning) - Ensure employees have needed resources and training. Coordinate and facilitate educational opportunities, including facilities allocation and all required documentation. Troubleshoot employee concerns and conflicts. Run Learning Management System reports concerning enrollments, rosters and course usage. Enabled and managed user access to Learning Management System. Communicate with program managers, employees, and trainers regarding scheduling changes and needed equipment for classes and workshops. Currently developing user guides, FAQs, and quick reference guides for learning management system and other IT systems.
  • LMS Admin (Saba) - Operationalized and executed supporting processes and procedures aligned with the overall talent development strategy to achieve desired business outcomes. Supported reporting (Operations Report, Cancellations/No Show Report) and learning hours forecasting in addition to ad hoc strategic projects. Created documentation for Learning Management System, reporting dashboard, and complex reports. Performed UAT on new and modified functions of the Learning Management System.
  • LMS Admin (Saba) - Ran Learning Management System reports concerning enrollments, rosters, and scheduling. Enabled and managed user access to Learning Management System. Wrote instructions for searching and registering for classes and entering users into Learning Management System. Troubleshot eLearning course, LMS malfunctions, WebEx webinars and identified problems and root causes, taking a consultative approach to assist the client with resolution. Managed learner access to webinars & virtual training events, acting as first-line technical support to all attendees. Performed UAT on new and modified functions of the LMS. 
Tue, 15 Sep 2020 00:00:00 EDT SKILLS

  • LMS Administration & Support
  • Ad Hoc Report Creation
  • Data Analysis
  • Documentation
  • UAT
  • WebEx Event and Training Center Administrator


Saba | SumTotal | Latitude Learning | Webex Training Center

HTML5 | HTML | CSS | TechSmith SnagIt |

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<![CDATA[Technical Writer]]> Technical Writer

An experienced technical writer and digital media professional with a demonstrated history of leading strategic efforts to grow brands via CRM. Extensive knowledge of managing paid search in Google AdWords, search engine optimization using Google Analytics, multi-channel social media growth, and feature writing for B2C and B2B publications.

Last 3 Projects

Digital Marketing Contractor - Working with multiple teams for several clients to execute multi-channel marketing initiatives via YouTube, email, Facebook, and Instagram. Developing and coordinating production of new content. Leading quality assurance including URL and email testing, content review, and asset management:

  • Managed weekly email campaign to 900k subscribers, growing related website traffic by 21.8% over three months.
  • Developed new content plan and wrote new scripts for corporate YouTube channel
  • Executed launch of new CMS for website, developing best practices for tagging new content for SEO
Tue, 15 Sep 2020 00:00:00 EDT SKILLS

  • Digital Marketing Campaign Strategy
  • Technical Writing
  • Content Creation and Content Management
  • Email Marketing
  • Team Leadership
  • Training and Development
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<![CDATA[Technical Writer]]> Technical Writer

Analytical Writer and Marketer who asks the right questions to obtain critical information and understand new products and services. Achieves goals by gathering data from product and industry SMEs. Specializes in reinterpreting complex concepts into concise and understandable language. Motivated, enthusiastic, and comfortable working within a diverse and collaborative team. Strives to create and promote efficient and understandable documents that serve audiences and empower them to make successful decisions. Experienced writer for marketing and technical documentation.

Last 3 Projects

  • Owner/Independent Contractor - Operates an independent business specializing in Marketing and Technical Documentation solutions that help unique clients meet and exceed their project needs. Independently insured and available for onsite consulting. Manages one client’s other contract writers. Manage multiple projects and document deliverables, often with evolving deadlines. Produces and edits PR material, including press releases and social media copy.
  • Market Analyst - Gathered raw data and cultivated both customer and company level databases to better understand the company’s position in the marketplace. Supported the marketing and executive teams by researching and returning data that helped them make informed decisions.
  • Technical Writer - Independently managed hundreds of end-user manuals and supplementary materials for 15 distinct product families. Successfully met multiple concurrent deadlines. Collaborated with writers in other company departments to create quality standards and methodologies for content production and management. Managed the research, roll-out, and implementation of a new CMS that improved content and writer efficiencies, while maintaining pre-existing deadlines and responsibilities.
Tue, 15 Sep 2020 00:00:00 EDT SKILLS

  • Program Proficiencies: Microsoft Office, SharePoint, Adobe Creative Suites, SmartDocs, Camtasia, MadCap
  • Process Proficiencies: Single-Source Authoring, Lean manufacturing, Six Sigma
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<![CDATA[Technical Writer]]> Technical Writer

Technical Documentation Specialist with over 14 years of experience working with IT- and process- focused content. Demonstrated capability to create, refine, and integrate technical information into enterprise documentation for the federal and private sector.  Experienced in synthesizing project status from across divergent business lines and technical SMEs into succinct progress overviews for management review, including tracking reports and slide decks.

Last 3 Projects

  • Process Management Analyst, Emerging Products/Product Delivery. Collaborated closely with Fidelity’s Center of Excellence (CoE) Product Delivery Squad within an Agile management framework providing process guidance/expertise, strategic business analysis, process formalization, and facilitated communications across product teams for SVPs to assist in strategic planning efforts. Catalogued manual processes with product leads/SMEs to provide baseline most-viable-product workflows illustrating and defining current state, identifying control points, highlighting gaps & risks, defining RACI roles, and ensuring that processes were repeatable and in line with COOP and GRC guidelines and best practices. Designed a refined process capture methodology template to account for Fidelity’s unique process needs and service model makeup; worked with Agile Tribe to formalize/unify this documentation across emerging product efforts.

  • ITIL Process Analyst, M&A / Technical Writer. Assessed and created IT processes in support of a Merger and Acquisition (M&A) effort for WorldPay, Inc; Partnered with ITIL Service Directors to unify and streamline processes for compliance with ITILv3 best practices, FFIEC regulations, and to coexist in one instance of ServiceNow across the organization globally. Led process/procedural collation, creation, and unification efforts for WorldPay's Problem and Knowledge Management teams; designed advanced Style/Branding Templates for use across across eight (8) ITIL-focused business areas; created Process Narrative and Visio workflows for Problem and Knowledge Management, and integrated a Knowledge Centered Services (KCS) methodology throughout processes.

  • Senior Technical Writer, Process Compliance. Delivered BPI reviews internal documentation QA reviews in support of a joint DoD infrastructure procurement with Dell/EMC; created numerous critical Network Architecture and Infrastructure design/implementation process assets, including COOP processes, which were critical to their attaining successful ATO-approval. Collaborated with CISSPs, Risk Assessors, and technical/product SMEs to develop process workflows (MS Visio) and their associated narrative content, including SOPs, Runbooks, and As-Built documentation. Supported the migration process from Syncplicity to SharePoint 2013 via CMMI/PMBOK/APQC- based strategies.

Thu, 10 Sep 2020 00:00:00 EDT SKILLS

  • Creating technical documentation for financial IT-effortssuch as: SOPs; Process Flows; PM, and C M Plans; RFP response areas; Project Schedules; and Operations Guides; proficient in QA to ensure compliance with customer and project goals
  • Proven communicator across business areas, and familiar with IT security challenges and governance strategies
  • Providing compliance support across technical frameworks (e.g., CMMI, ITILv3, SDLC, NIST 800-53, FISMA, FFIEC)
  • Expert proficiency in Office 365 (incl. Visio/Project/SharePoint); Adobe products; MadCap Flare; JIRA; Confluence.
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<![CDATA[Technical Writer]]> Technical Writer

Over 20 years of experience with business and technical writing projects across a wide range of industries including: IT, software development, telecommunications, retail, financial services, non-profit, manufacturing, medical, and many more. Michael is familiar with every part of the writing process, including: generating creative content, writing, interviewing Subject Matter Experts (SMEs), translating complex technical information into clear, easy-to-understand documentation, editing and proofreading, establishing documentation standards, content management and version control, and print and online publishing.

Last 3 Projects

  • Manage search marketing programs for over a dozen B2B and B2C clients that span a variety of industries such as industrial manufacturing, law firms, medical practices, retail sales, construction, landscaping and many more. Write SEO optimized copy for new and existing websites.  Managed SEO programs that doubled organic website traffic (on average) for each client.
  • Worked with the Identity and Access Management team (responsible for supporting over 35,000 Nationwide employees as well as millions of external customers) to assess documentation needs; develop documentation standards, templates and processes for new and existing documentation; and configure SharePoint to easily present, manage, and find documents.  Developed two SharePoint sites, one for external customers and an internal site for the team-specific information. These sites include multiple libraries, lists, pages and wiki files. Created SharePoint templates, following Nationwide standards, to establish a consistent look and feel of the documents for both the internal and external sites
  • Provided organization and documentation support for the Publishing Technology group, an IT applications team supporting technology and business processes to support the publication of over 70 scientific journals generating over 400K pages of content annually. Created documentation templates for process documents, reference materials and technical documents using the Atlassian Confluence Wiki software. Reorganized the Publishing Technology Group’s wiki site by reviewing, assessing and revising hundreds of documents for the Publishing Technology group
Wed, 09 Sep 2020 00:00:00 EDT SKILLS

B2B Copywriting SEO Keyword Research Technical Writing Proposal Writing Social Media Management SEO Optimized Copywriting Documentation Project Management Content Marketing Document Layout & Design Training & Presentation Skills Business Process Analysis & Improvement Blog & eNewsletter Content Case Studies White Papers Business Profiles Training Materials Software Documentation Online Help Standard Operating Procedures Technical Manuals Press Releases


Software Skills

Microsoft—Word, Excel, PowerPoint, Visio, Outlook, SharePoint and Project; Adobe—FrameMaker, InDesign, Acrobat, Dreamweaver, RoboHelp; Corel Draw, Confluence Wiki, WordPress, Google Sites, Google Drive and more

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<![CDATA[Technical Writer / Content Strategist]]> Technical Writer / Content Strategist

Performance-driven Technical Writer and Content Strategist with an extensive track record in technical writing, content management, information architecture and UX design in the investment banking and asset management industries. A proven problem-solving expert excelling in the ability to conceptualize information needs from a user’s point of view, and write understandable content for complex topics. Profound technical knowledge and ability to deliver high quality content solutions on time and within budget.

Last 3 Projects

  • Converted over 5,000 documents into searchable web-based articles in the Salesforce Knowledge platform. Also created the Knowledge base’s style guidelines, processes, and user manuals.
  • Designed a new content management system (CMS) in Microsoft SharePoint 365 for a team of content writers, ensuing content reuse (global) and increasing maintenance efficiency across 30,000 topics and 10 different site versions.
  • Redesigned a reference website used by over 10,000 associates utilizing DITA to improve maintenance and publishing efficiency by 70%, reduced the number of duplicate topics by over 40%, and increased the search ability for users by 25%.
Wed, 09 Sep 2020 00:00:00 EDT System & Software Skills

Salesforce Knowledge, Madcap Flare & Central, Propriety CMS and web publishing, Oxygen Web Author, DITA Exchange Web Author, Microsoft SharePoint 365, Adobe Creative Suite (Photoshop, Illustrator, Captivate), Working knowledge of HTML, XML, and CSS

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<![CDATA[Sr. Instructional Designer]]> Sr. Instructional Designer

Over 18 years of experience in instructional design and educational technologies including a strong training development background throughout all project stages (analysis, design, development, and implementation). He has delivered interactive and relevant learning solutions through a variety of delivery modes including web-based training (WBT), just-in-time training (JIT) and on-demand resources, videos, facilitator and participant materials, job aids, virtual instructor-led training (VILT).

LAST 3 Projects

1. Instructional Designer for HCM Software Company - Created blended training lessons for client-facing and internal associates using Articulate Rise and Storyline 360 for a major payroll and benefits administration client. Topics included Tax Configuration, Time Clocks, Benefits Administration, and Annual Enrollment Configuration.

2. Sr. Instructional Technologist for Ivy League University - Responsible for training/supporting faculty members, instructors, teaching assistants, administrative staff, and students in using instructional technology including, but not limited to, Canvas (learning management system), Poll Everywhere (student response system), and Turnitin (academic plagiarism checker). Produced learning content with university department-specific guidelines using accessibility controls, closed-captioning, JAWS screen-reader compatibility, and adequate screen contrast / clarity.

3. Sr. Instructional Technologist for National Insurance company - Created online training tutorials using Adobe Captivate for Guidewire PolicyCenter and BillingCenter implementations. Topics included Billing Overview, Account Holds, Policy File review, Trouble Tickets, cyclical billing overview, and notes & activities. In addition Created online training using Articulate Storyline for HIPAA, Information Security Awareness, and other employee onboarding programs.

Thu, 27 Aug 2020 00:00:00 EDT SKILLS

  • Learning Concepts: ADDIE, Bloom's Taxonomy, Knowles' Adult Learning Principles, Gagne's Events of Instruction, Kirkpatrick's Four Levels of Evaluation
  • Software Applications: Adobe Captivate, Articulate Storyline, Dreamweaver, Robohelp, Lectora, Camtasia Studio, SuccessFactors, Generation 21, SumTotal Maestro, Articulate Studio, Adobe Presenter, Perception Questionmark, uPerform, Adobe Connect, WebEx, Adobe Acrobat, ToolBook Instructor, Adobe Photoshop, Fireworks, Paintshop Pro, Lotos Notes, Workday Planning, Blackboard, Khalix Planner, Microsoft Office, Microsoft Project, Microsoft Frontpage, Microsoft Visio, Sharepoint
  • Programming Experience: Visual Basic, Macromedia Authorware, Microsoft Access, Javascripting, Microsoft Excel, HTML design, CSS
  • Video Production: Adobe Premiere, Quicktime Pro, Final Cut Pro, Sonic Foundry Vegas Video
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